FAQ

 

EVERYTHING IS HANDMADE TO ORDER OR MADE IN SMALL BATCHES. PLEASE FEEL FREE TO REACH OUT WITH ANY QUESTIONS BEFORE PURCHASING OR FOR MORE INFO ON ANY OF MY ITEMS ~ I AM HAPPY TO ASSIST & APPRECIATE YOUR SUPPORT VERY MUCH! X0XO, DANA

 

RETURNS/EXCHANGES: 

I DO NOT ACCEPT RETURNS OR EXCHANGES ON MY READY TO SHIP, MADE TO ORDER OR CUSTOM ORDER ITEMS. I DO MY BEST TO DESCRIBE, PHOTOGRAPH, MEASURE AND TAKE NOTES OF EACH ITEM SO YOU KNOW WHAT TO EXPECT BEFORE PURCHASE. PLEASE FEEL FREE TO REACH OUT IF YOU NEED MORE INFO ON ANYTHING! 

 

MADE TO ORDER:

AFTER PURCHASE OF A MADE TO ORDER ITEM, PLEASE ALLOW UP 2 WEEKS FOR YOUR ITEM TO BE MADE & SHIPPED TO YOU. YOU WILL RECEIVE AN EMAIL NOTIFICATION AS SOON AS YOUR ITEM HAS BEEN SHIPPED.

 

CUSTOM ORDERS:

DEPENDING ON YOUR ITEM(S) - PLEASE ALLOW 2-4 WEEKS FOR YOUR CUSTOM ORDER TO BE MADE AND SHIPPED TO YOU. FOR ANY CUSTOM ORDER, THE FABRIC/MATERIAL MUST BE SUPPLIED BY THE CUSTOMER AND SHIPPED TO ME TO BE REWORKED. FOR MORE INFO ON CUSTOM ORDERS, PLEASE EMAIL SO I CAN BETTER ASSIST YOU - INFO@SUNWORNVINTAGE.COM

 

REPAIRS:

I AM HAPPY TO OFFER FREE REPAIRS ON ANY SUNWORN VINTAGE ITEM! (YOU PAY SHIPPING) ITEMS THAT YOU HAVE PURCHASED FROM MY WEBSITE OR CUSTOM ORDERS. I DO NOT REPAIR YOUR PERSONAL ITEMS OR ANY OTHER ITEMS OR CLOTHING THAT WAS NOT MADE BY ME. 

 

 

 

 

 

CARE INSTRUCTIONS:

ALL SUNWORN VINTAGE ITEMS ARE HANDMADE WITH TONS OF LOVE & CARE

I HIGHLY RECOMMEND TO HAND WASH & HANG DRY ONLY! CARE INSTRUCTIONS MAY VARY DEPENDING ON THE ITEM - PLEASE REACH OUT TO ME IF YOU HAVE ANY QUESTIONS BEFORE CLEANING. ALL MATERIALS PROVIDED BY SUNWORN VINTAGE ARE WASHED OR SOAKED PRIOR TO REWORKING. IF YOU'RE PROVIDING YOUR OWN MATERIALS/FABRIC FOR A CUSTOM ORDER - I WILL ASSUME IT IS CLEAN WHEN I RECEIVE IT. MATERIALS USED ARE MOSTLY VINTAGE & MAY CONTAIN SIGNS OF WEAR. IF ANY, THEY WILL BE MENTIONED IN THE DESCRIPTION OF THE ITEM LISTED.

 

 

 

DISCLAIMER:

SUNWORN VINTAGE DOES NOT ACCEPT RETURNS OR OFFER REFUNDS. ALL SALES FINAL - INCLUDING DIGITAL DOWNLOADS. SUNWORN VINTAGE IS NOT RESPONSIBLE FOR ANY PACKAGE ONCE THE ORDER IS SHIPPED & THE CUSTOMER IS PROVIDED WITH A TRACKING NUMBER.